Refund Policy

1. Scope

This policy applies to all paid Octopus DevOps subscriptions (Foundation, Scalability, and Enterprise plans, and their associated add-ons) purchased through octopusdevops.com or the platform console.

2. Paddle as Merchant of Record

All purchases are processed through Paddle.com Market Limited ("Paddle"), which acts as Octopus DevOps' authorized reseller and Merchant of Record. This means the charge on your statement may appear under Paddle's name, and Paddle is responsible for processing payment, applying taxes applicable to your location, and issuing the invoice.

3. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee, no questions asked. If you're not satisfied with your Octopus DevOps subscription for any reason, contact us at contacto@octopusdevops.com within 14 days of your purchase and we'll refund you 100%.

4. Free Plans and Trial Periods

Community plans (Sandbox and Business) are never charged. If your paid plan includes a free trial, no charge will be made while the trial lasts, and you may cancel before it ends at no cost.

5. How to Request Your Refund

Write to us at contacto@octopusdevops.com with your account email and purchase date. We process the request together with Paddle and confirm within a maximum of 5 business days.

6. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified at least 15 days in advance.

7. Contact

Octopus DevOps S.A.S. — Tax ID (NIT) 901.873.899-8

Calle 3 # 22 - 01, Chía, Cundinamarca, Colombia

contacto@octopusdevops.com — +57 300 992 0223